Refund & Cancellation Policy

Last updated: May 29, 2026

Overview

This Refund and Cancellation Policy governs the services provided by Makreate LLC, operating under the Anaversity brand ("we," "us," or "our"). We strive to ensure clarity, transparency, and fairness in all billing and scheduling transactions. Because we offer both software features and scheduled live classes, different refund rules apply to each service.

1. Live Classes (1:1 and Small Group)

Live classes require the reservation of dedicated instructor slots and resources. As a result, the following refund rules apply:

Before the First Session: You may request a full refund for any live class package or intro session at any time before the first scheduled session begins.
After the First Session Starts: Once the first session has commenced, refunds are not guaranteed. Any refund requests after the first session will be evaluated on a case-by-case basis and may be prorated at Makreate LLC's sole discretion.
Missed Sessions: Missed sessions without prior notification are not refundable unless the cancellation was initiated by Anaversity/Makreate LLC.

2. Rescheduling Rules

We understand that schedules can change. To reschedule a live session without penalty:

You must notify us at least 24 hours before the scheduled session start time.
Cancellations or rescheduling requests received less than 24 hours in advance (excluding genuine emergencies) will result in the session being counted as provided, and the hour will be deducted from your package or monthly allocation.

3. Cancellations by Anaversity

If Anaversity or our instructors must cancel a scheduled session:

We will make every reasonable effort to provide a replacement time that fits your schedule.
If a reasonable replacement time cannot be agreed upon, we will provide either a rescheduled session at a later date or a full refund for that specific cancelled session.

4. Campus Software Subscriptions

For self-study plans and software features (e.g., Campus Basic, Campus Unlimited, Ani Plus):

Trial Period: If your plan includes a 7-day free trial, you will not be charged if you cancel the subscription before the 7-day trial period ends.
Monthly Subscriptions: Subscriptions renew automatically each month. You can cancel your subscription at any time from your account settings. Your cancellation will take effect at the end of the current billing cycle, and you will retain access to the software until then. We do not offer refunds or prorated credits for partial billing periods.
Annual Subscriptions: Annual plans are billed upfront. If you choose to cancel an annual plan early, a prorated refund may be issued for the unused months at our discretion.

5. Contact & Support

To request a refund, report a billing discrepancy, cancel your plan, or request rescheduling, please contact us directly at:

Email: [email protected]