call center

noun

Pronunciation: /ˈkɔːl ˌsentər/

Definition

A centralized office where employees manage large volumes of telephone requests or provide customer support services.

Examples

• The company moved its call center overseas to reduce operational costs.

• She works at a busy call center, answering technical support questions all day.

• Management is upgrading the call center software to improve response times.

Synonyms of call center

Words with a similar meaning to call center:

• help desk
• service center
• contact center
• telemarketing office

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